 |
| AXA |
| The report back from the sales team following their training with Accela was overwhelmingly positive. All agreed that the training left them motivated and that this wasn’t just a short-term fix. They all agreed that the training spurred them on and that they related in particular to the advanced telephone techniques. |
|
| In fact, six months later, they still have training materials pinned up next to their desks and refer to them constantly. Telephone consultants, such as our team, have all been in the industry for years and recognise that they need some assistance from time to time. |
|
| The senior members of the team like the fact that they now have the tools to enable them to review their own performance, which is a much more sensible and economical approach all round. |
|
| The team from Accela are passionate about sales and I believe this shone through the training sessions and completely won over our seen-it-all-before team. |
|
| One of the first to try the advanced training skills was our Telephone Salesperson of the Year. He’s gone all out and has smashed his target. Fortunately, I work with a great team already, but it was fantastic to see them lifted to an even higher level. |
|
| It’s vital in our industry that we make instant rapport with clients. There are no second chances. As such, the training specifically targeted issues such as how to position yourself on a call; how to earn the right to make that call; and how to nail it together within the first ten seconds of the call. |
|
| Since training with Accela, the team have refined their approach even further, and we are all reaping the rewards. |
|
Joe Ferry-Gibson
Manager Sales Solutions,
AXA |
 |
